Having recently completed an NVQ in Catering and Hospitality, Akbor was keen to pursue a career within the industry. Having previously worked at the Grange Hotel as a conference and banqueting assistant, Akbor had gained first hand experience of working to strict deadlines and essential customer service skills.
Akbor had been actively seeking employment with little success and sought help and advice from Gateway STEP. After an initial meeting with STEP Coordinator Neda, it was established that Akbor’s greatest barrier to work was his lack of IT Skills. Neda said: “Most people are so familiar with using IT these days that they tend to take it for granted. However, not everyone has the same level of knowledge and experience and it can be very off-putting when you have to complete application forms online. Sometimes, if you are a mature student, you have particular worries about IT. Not that you are necessarily any less competent, and you may indeed have more experience of application IT than some school-leavers. It tends to be confidence rather than competence that is lacking.”
Akbor enrolled onto an IT course and continued to attend STEP sessions to help him with his job search. After months of hard work and commitment, Akbor successfully completed the STEP programme and gained an accredited City and Guilds Employability Qualification. Furthermore, Akbor secured employment with the prestigious Dorsett Hotel Group as a Conference and Banqueting Assistant.
Gateway STEP Coordinator, Neda said: “I am thrilled for Akbor; he has the perfect aptitude for this type of work. Working in the hospitality sector requires a great deal of multi-tasking and excellent communication and people skills. I wish him every success for the future.”