Get involved

At Gateway, we are committed to involving and empowering our residents in how we run our service. There are many ways you can get involved.

Resident Forums

Tenants’ Forum

The Tenants’ Forum is a newly formed forum representing Gateway tenants and is established to act as the main consultative forum for tenants in relation to policy and procedures affecting Gateway tenants.

The Tenants’ Forum's main purpose is to work with Gateway as a service user panel to influence how services are run and help to drive up performance.

  • Work with Gateway on matters relating to tenant services with the joint aim of driving continuous improvement
  • Ensure that the views of  Gateway tenants are represented and
  • Act as a forum for recognised Tenants and Residents’ Associations and Tenants' Groups to discuss key issues. 

The Tenants’ Forum meets quarterly and is open to all Gateway Tenants.

Influence rating: medium                  Time rating: 2 hours every 3 months

Sheltered Housing Forum

The Sheltered Housing Forum is the main consultative group representing sheltered residents and meets every three months and is open to residents from all our sheltered-housing schemes.

The Sheltered Forum meetings take place at our Head Office and attendance at meetings are good and range between 15 and 20 residents.

The key aims are to represent sheltered residents’ interests on all matters relating to the service, including policies and practices affecting Gateway sheltered properties.

  • Provide a strategic forum for sheltered residents
  • Opportunity for individual residents to communicate and discuss issues of common concern.
  • Consider and respond to consultations about any matters affecting sheltered residents.
  • Review any existing or future policies and procedures likely to affect sheltered residents living in Gateway properties.

Influence rating: medium            Time rating: 2 hours every 3 months

Leaseholders’ Panel

The Leaseholders’ Panel is a newly formed panel representing Leaseholders and shared owners and is open to all Leaseholders and shared owners.

The Leaseholders’ Panel’s main purpose is to work with Gateway as a service user panel to influence how leasehold services are run and help to drive up performance.

  • Work with Gateway on matters relating to leasehold services with the joint aim of driving continuous improvement 
  • Act as the point of contact between the body of leasehold residents and Gateway
  • Report back to leaseholders and bring the views of leaseholders forward to the Panel.
  • Meet quarterly

Influence rating: medium         Time rating: 2 hours every 3 months

Scrutiny Improvement Panel

The Scrutiny Improvement Panel is the main resident group within our resident governance structure and was established in May 2011 to scrutinise Gateway’s service areas and make recommendations for service improvement.

The Scrutiny Improvement Panel’s main remit is to:

  • take an independent view of Gateway's performance
  • establish priorities for reviewing performance
  • oversee resident-led scrutiny activities
  • collect evidence to enable services to be scrutinised

The Scrutiny Improvement Panel has the same level of influence as our formal committees and has a direct link to the Board, including having a Board member attend meetings as an observer and meets every two months.
Currently there are ten members on the Scrutiny Improvement Panel which meets every two months.

Influence rating: high                Time rating: 2-4 hours per month

Scrutiny Panel Committee

  • Aminul Hoque -Chair
  • Abul Hussain – Co Vice Chair
  • Monju Ali – Co Vice-Chair
  • Ian Marks
  • Laura Newey
  • Stephen Hull
  • Ruhel Ahmed
  • Walter Berwick
  • Michelle Turpin-Cope
  • Angela Dietrich

Panel Vacancy

The Panel currently has two vacancies and would welcome applications.

If you want to find out more, please get in touch with Mo Ali Head of Community Investment on 020 8709 4381 for an informal chat or email

Resident Associations

Residents’ association and groups are a way for Gateway residents to get involved at their local level.

Typically, groups and associations may choose to campaign around common issues, as well as organising fun days and social events.

Gateway provides support including grants and training.

Below is a list of our resident associations and residents groups:

Central Ocean Residents’ Association (CORA)

Bale Rd, Bohn Rd, Dongola Rd, Duckett St, Ocean St, E1

Constant & Holmsdale Tenants & Residents Association

Constant House & Holmsdale House, E14 0AS

Turners Road and Locksley Tenants & Residents Association

Turners Road, Locksley Street, E3 4LE

Huddleston Close Tenants & Residents Association

Huddleston Close, Parmiter Street, E2 9NR

Roger Dowley Court Residents’ Association

Roger Dowley Court (Leaseholders), Russia Lane, E2 9NJ

David Hewitt House Residents’ Group

David Hewitt House (Leaseholders), 38 Watts Grove, E3 3RF

Lennox House Residents Association

Lennox House, Cresset Road, Hackney, E9 6SE

Pier Street Gardens Residents Association

Betty May Gray House, Pier Street, E14 3HX

Ducere Residents Association

Ducere House, Viaduct Street, E2 0DZ

32 Bow Road Residents’ Association

Bow Road, Bow, E3 4LN

Grove Greening Group

Grove Dwellings, Adelina Grove, E2

Sheltered Groups

The following is a list of Sheltered Tenant Involvement Groups (TIG) and Social Funds.

Bustaan Radaa, Old Bethnal Green Road, Pollard Row E2

  • Bustaan Radaa TIG
  • Bustaan Radaa Tenants’ Assoc

Edith Ramsay House, Duckett Street, London E1 4DT

  • Edith Ramsay House TIG
  • Edith Ramsay House Social Club

Hugh Platt House, Patriot Square, London E2 9NS

  • Hugh Platt House TIG
  • Hugh Platt Tea/Social Club

Lawrence Close, 85 Malmesbury Road, London E3 2BQ

  • Lawrence Close TIG
  • Lawrence Close Social Fund

John Tucker House, 40 Mellish Street, London E14 8NS

  • John Tucker House TIG
  • John Tucker Tea Club
  • Greenside Upside Gardening Club

Mosque Tower, 1 Fieldgate Street, London E1 1JU

  • Mosque Tower TIG
  • Mosque Tower Tenants Assoc

Mandela House, 79 Virginia Road, London E2 7NN

  • Mandela House TIG
  • Mandela House Social Fund

Regency Court, Norman Grove, London, E3 5EG

  • Regency Court TIG
  • Regency Court Social Fund

Rochester Court, Wilmot Street, London E2 0BP

  • Rochester Court TIG
  • Rochester Court Senior Citizens Social Club

Ruth Court, Medway Road, London, E3 5DS

  • Ruth Court TIG
  • Ruth Court Social Club

William Cubitt Lodge, Pier Street, London, E14 3HS

  • William Cubitt Lodge TIG
  • William Cubitt Lodge Social Club

Ted Roberts House, Parmiter Street, London, E2 9NH

  • Ted Roberts House TIG
  • Ted Roberts House Social Fund

Vic Johnson House, 74 Armagh Road, London E3 2HT

  • Vic Johnson House TIG
  • Vic Johnson Social Club

Board and Committee

The Board is our highest form of involvement and oversees the strategic direction of Gateway. Residents can sit on our Board and influence the way our organisation is run at a strategic level.

All Board members go through a thorough selection process, including completing an application form and attending an interview.  We currently have two residents’ on our Board, which accounts for a quarter overall. The Board currently meets bi-monthly and has other sub committees.

Influence rating: high                Time rating: 2-4 hours per month

Resident Approved Group

You can help us communicate better by becoming part of our ‘Resident Approved’ readers’ group.

This group looks at the information we send to residents to see how easy it is to read and understand.

Examples of information we might ask you to look at includes:

  • Open Door Resident Newsletter
  • Annual Report
  • Leaflets
  • Handbooks

Influence rating: low/medium            Time rating: periodically 30 minutes

Mystery Shopping

We have a trained pool of mystery shoppers, who carry out two 'mystery shops' per year.

We do not tell our staff who the mystery shoppers are.

They provide feedback by visiting our office, telephoning and emailing and telling us about their experience.

This helps us work out how we can improve our services.

Mystery shoppers receive My Gateway rewards incentives for taking part. 

Influence rating: medium            Time rating: 2-4 hours every 6 months

Resident Inspectors

Resident Estate inspectors are trained residents, who carry out inspections on the estate services provided by Gateway on behalf of residents.

The role of the Resident Estate Inspectors are to assess the standards of the estate services and to provide a residents assessment on whether Gateway is meeting its current service standards.

Influence rating: low              Time rating: periodically 30 minutes

Satisfaction Surveys

We carry out a variety of satisfaction surveys throughout the year, These surveys identify current satisfaction levels and identify areas for improvement.

The key resident satisfaction survey is the annual star survey which is sent by an independent company to a sample of our residents to get an overall view of our services and how we are doing.

Influence rating: medium            Time rating: periodically 30 minutes

More ways to get involved

Focus groups

We hold focus groups occasionally to look at specific areas of our service.  People who come to these groups give their opinions on how we are performing and how we can improve our service.  They could tell us what they think about our repairs and maintenance service, or our service to disabled residents, for example.

Influence rating: medium          Time rating: periodocally 1-2 hours


Residents Sounding Board

The Residents’ Sounding Board is our main resident involvement data base. We currently have around 170 residents on our Sounding Board.

The Sounding Board is used periodically for consultation purposes and includes all our residents involved in various activities, including Residents Groups and Forums.

Influence rating: medium          Time rating: periodically 1 hour


Annual Residents’ event

Each year we hold an annual resident event ‘Residents’ Fair’. The Residents’ Fair is an opportunity for all our residents to attend and take part in interactive voting to highlight priorities for the coming year and question our Senior Management Team.

The Residents’ Fair has a fun element to it and attendance last year was over 130 residents.

Residents can get involved in the planning for the event, including deciding on the venue and hosting stalls.

Influence rating: low/medium           Time rating: 2-4 hours per annum


Interviews and selection panels

Residents have recently helped us to choose our new contractor.  Other residents also helped to carry out interviews for the Residents’ Panel and even helped to recruit our Chief Executive.

Influence rating: medium              Time rating: periodically 2-4 hours


Residents’ training

We provide training for residents who want to be involved and would like to improve their skills to help them be involved.  This could include training on chairing meetings, taking minutes, understanding financial information or learning how a housing association is run.

Influence rating: low/medium        Time rating: periodically 2-4 hours


Individual responses

You can tell us your thoughts and suggestions about how we can improve our services at any time, through our website, by email, by phone or by dropping into our office.  Our contact details are on the back page of this leaflet.

Influence rating: low                 Time rating: periodically 30 minutes

Scrutiny Panel

Gateway logo                                                              Residents' Scrutiny Panel logo


Scrutiny Panel


Current Members


  • Aminul Hoque -Chair
  • Ian Marks
  • Muna Mohamed
  • Stephen Hull
  • Ruhel Ahmed
  • Walter Berwick
  • Abul Hussain
  • Laura Newey



Interested in Resident Scrutiny? Want to find out the difference Scrutiny is making? Why not contact us direct…


We want to hear from YOU….


The Scrutiny Panel is committed to listening to residents on what matters most and hearing from YOU about the priorities for future Scrutiny.


If you want to find out more about what we have been doing, why not ask us direct, you can now email us at



Scrutiny Panel Vacancy


Could you be the person that the Scrutiny Panel is looking for?


Even though we are really proud to have recruited  4 new members last year, the Panel are still looking for new people to get involved, in particular more women to come forward…so if you want to find out more, please get in touch with Mo Ali Head of Community Investment on 020 8709 4381 for an informal chat or email