Customer Services Advisor Vacancy | Jobs

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Working for Gateway

Gateway Housing Association is an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 500 homes by 2020. We also run our own in-house maintenance service, Gateway Homeworks.  

Gateway’s vision is to support local communities to thrive. To make this vision real, we want to create a dynamic culture where we offer great services, by great people and with a great reputation.

Customer Services Advisor Vacancy

Gateway Housing Association is an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, leasehold, shared ownership and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 500 homes by 2020. We also run our own in-house maintenance service, Gateway Homeworks. 

We've an exciting opportunity to join our Customer Service Team as a Customer Services Advisor.

Can you help us deliver a consistently great service?  We are looking for positive, customer focused people to help us deliver an exemplar front line customer service experience to our residents. This will require a pro-active approach via telephone, web, email and traditional mail.  You will also cover reception duties along with administration tasks. 

You'll be the first point of contact for many of our residents and play a crucial role in enabling Gateway to deliver its vision of making 5000 lives better as well as helping us to improve resident satisfaction.

You will ideally have experience of working within Social Housing or the Public Sector.

If you can quickly develop rapport and are an excellent problem solver with a can-do attitude Gateway can offer a whole host of benefits and opportunities.

Our benefits package includes:

  • Annual Leave: 28 days, plus Bank Holidays
  • Subsidised Gym Membership
  • Social activities - from book and running clubs to table tennis
  • Great coffee
  • Simply Health – help towards the costs of dentist, optician and private medical appointments
  • Employee Assistance Programme – including free legal, financial and counselling advice

Download the JD Customer Services Advisor.docx. Visit our online application portal to apply.

Closing date for all applications: Monday 16 September 2019

Interview dates: to be advised Wednesday 18 and Thursday 19 September 2019

Gateway is an equal opportunities employer and welcomes applications from all sections of the community.