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If I do not agree with my service charges do I have to pay them?

If there is an element of your service charge that you dispute, then you should contact us advising which element it is and why you are disputing it.  While we are investigating this you must pay the rest of your service charges. We will write back to you with the findings of our investigation and if we uphold your dispute then the charge will be reduced or removed, as appropriate. If we do not uphold it then it will become due for payment. We aim to write to you with an outcome within 28 days of your raising the dispute.  If we do not uphold your dispute and you are unhappy with this decision you can apply to the First Tier Tribunal-Property Chamber (Residential Property) or a County Court for a judgement on this. You may wish to seek independent legal advice in this respect.

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