We hold focus groups occasionally to look at specific areas of our service. People who come to these groups give their opinions on how we are performing and how we can improve our service. They could tell us what they think about our repairs and maintenance service, or our service to disabled residents, for example.
Influence rating: medium Time rating: periodocally 1-2 hours
Residents Sounding Board
The Residents’ Sounding Board is our main resident involvement data base. We currently have around 170 residents on our Sounding Board.
The Sounding Board is used periodically for consultation purposes and includes all our residents involved in various activities, including Residents Groups and Forums.
Influence rating: medium Time rating: periodically 1 hour
Annual Residents’ event
Each year we hold an annual resident event ‘Residents’ Fair’. The Residents’ Fair is an opportunity for all our residents to attend and take part in interactive voting to highlight priorities for the coming year and question our Senior Management Team.
The Residents’ Fair has a fun element to it and attendance last year was over 130 residents.
Residents can get involved in the planning for the event, including deciding on the venue and hosting stalls.
Influence rating: low/medium Time rating: 2-4 hours per annum
Interviews and selection panels
Residents have recently helped us to choose our new contractor. Other residents also helped to carry out interviews for the Residents’ Panel and even helped to recruit our Chief Executive.
Influence rating: medium Time rating: periodically 2-4 hours
We provide training for residents who want to be involved and would like to improve their skills to help them be involved. This could include training on chairing meetings, taking minutes, understanding financial information or learning how a housing association is run.
Influence rating: low/medium Time rating: periodically 2-4 hours
You can tell us your thoughts and suggestions about how we can improve our services at any time, through our website, by email, by phone or by dropping into our office. Our contact details are on the back page of this leaflet.
Influence rating: low Time rating: periodically 30 minutes