An enhanced gas safety service

Updated: 30 March 2010

We are making some improvements to our annual gas safety service, in line with best practice and in consultation with residents.

This new service starts on 1 April, although some tenants have already benefitted from this.

This enhanced service includes:

Gas cooker chains - if you have a free-standing gas cooker, we will fit a cooker chain free of chareg at your annual gas safety check, to improve safety.

Hard-wired smoke alarm - our gas engineer will carry out a safety check of your hard-wired smoke alarm at the same time as your gas safety check, if the alarm has been fitted by us.

Gas-safety checks for leaseholderes - our gas engineers can perform a gas-safety check for leaseholders, if you ask. There is a fee of £75+VAT for this service and we will send you an invoice once the check has been carried out. Details are available from our gas servicing officer on 020 8709 4353.

Gas-safety publicity - we are now publicising the importance of allowing us access to carry out your gas-safety check in every issue of our newsletter, Open Door.

More notice of gas-safety checks - we now start the process of our gas safety checks 56 before your gas safety (CP12) certificate expires. This will allow sufficient time for you to make arrangements for us to gain access before we take any legal action.

Letterhead - we have revised our gas safety letterhead to include a statement about the importance of gas safety checks in six languages.

We are required, by law, to carry out a gas-safety check of every gas appliance that we own. Every year, one of our gas engineers will visit your home to carry out an annual gas safety check (if you have a gas appliance).

Beware: If you do not allow us access to your home for your annual gas safety check, we can legally force entry to your home. It is very important to let us know if you cannot make an appointment.

It is part of your tenancy agreement that you allow us access to check your gas appliances. If you do not let us into your home to do this, you are breaking your tenancy agreement and we may charge you legal costs.

For more information on gas safety, please contact our gas safety officer on 020 8709 4353.

Printable version