Code of Service Delivery and Accountability

Published: 17 November 2008

The National Housing Federation represents all housing assocaitions across England and Wales.

They are currently developing a new Code of Service Delivery and Accountability. The aim of the Code is to inspire housing associations to develop an ambition to excel, so they deliver their best for tenants, residents and the wider community.

We are asking you, our residents, to give us comments on this document, which we will collate and send to the NHF.

You can download a copy here

The draft Code has been developed following consultations with tenants around the country, and responses to an online questionnaire. The NHF expect to produce a final version of the Code early in the New Year.

Please send any comments to mo.ali@gatewayhousing.org.uk or by post to Mo Ali, Resident Involvement Manager, Gateway, 409-413 Mile End Road, London E3 4PB by Thursday 4 December.

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