Gateway's pledge - A better deal for you

Published: 03 March 2010

At Gateway, our aim is deliver excellent customer services. we recognise that things have not been to the standards that you deserve, so improving our performance is our top priority. As part of this, we want as many residents as possible to be able to influence the service you receive.

Following feedback from residents in the STATUS survey, and the recent short notice inspection, we are determined to make a real improvement to our service.

We have developed an action plan with residents to improve services, which will be finalised soon. It will be available in reception and will provide updates on our progress in Open Door and also on this website.

Over the next few months, you will see a lot of energy focussed on improving repairs and maintenance and customer care.

We have already achieved some of the action points on the plan, including:

• completing all outstanding gas safety checks, so now 100% of our properties with a gas appliance have an up to date gas safety certificate (CP12); and
• reducing our rent arrears figure to 4.99% (our target is 5%).

We know that we must 'raise our game' - this is our pledge to you.

Adrian Greenwood, Chief Executive
Dino Patel, Chair

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