A year of resident engagement

Published: 15 April 2010

Making a difference

A big thank you to all our residents who get involved in our work. Without your commitment, energy and support we would not be where we are today. We are very proud of our successes so far.

Here are just a few things which have happened over the last year...

• New residents' associations - we set up two new residents' grroups in Bromley-by-Bow and at Constant and Holmsdale Houses. Well done to those involved for their hard work.
• Service standards - approved by residents - The Sheltered Housing Service Standards (325 KB) and Leaseholders' Service Standards (354 KB) were drawn up following consultation with the relevant residents' groups.
• Mystery shopping - Our 12 resident mystery shoppers helpd to improve our customer service, improving phone-call handling and monitoring.
• Engaging with young people - Our younger residents got involved, with an outing to Laser Quest, attending a national conference and helping plan our residents' fair.
• Resident Approved - information to residents - This group makes sure that the leaflets you receive are easy to understand and approved 'About your tenancy' (426 KB) and revisions of 'Gas safety' (323 KB) and 'Repairs and maintenance' (439 KB).
• Building stronger communities - Central Ocean Residents' Association (CORA) - CORA arranged a summer fun day with over 300 people attending. Neighbours got together to build community spirit.
• Garden project - Grove Dwellings - Residents created an organic community garden from a piece of unused land, bringing together different backgrounds and ages and reducing antisocial behaviour.
• Children's art project - Constant and Holmsdale Houses and SPLASH arts - SPLASH arts, funded by Gateway, runs an art class every week, creating fantastic artwork and gives parents a couple of hours breather!
• Community chest - This year, the Community Chest grant (overseen by the Residents' Forum) funded joint sheltered events, open days and trips.
• 'One World' at Bustaan Radaa - Residents from four Gateway sheltered schemes attended this fantastic event celebrating different cultures through food. Mayor Cllr Omar Ahmed attended.

We hope that over the coming months more of you will get involved and help us to improve our services and produce outcomes that will benefit everyone.

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