Published: 22 April 2010
You can claim compensation if we don't do your repair within the agreed time limit (only for 24 hour or 7 day repairs) and for missed appointments.
Full details of how to make a claim are available in our 'How to claim compensation' leaflet.
How to claim compensation (358 KB)
Compensation form (0.9 MB)
Gateway residents 020 8709 4300
General enquiries 020 8709 4409