Your responsibilities

Updated: 09 May 2011

As your landlord, we are committed to providing an excellent maintenance and repairs service.

It is our responsibility to make sure that the outside of your home is in good condition, and to repair fixtures and fittings inside your home, such as kitchen units, pipes and heating systems.

It is your responsibility to maintain the inside of your home and carry out minor repairs. You should also do the following.

• Report all repairs as soon as possible.
• Replace plugs and fuses.
• Replace lightbulbs.
• Replace household dustbins, including wheelie bins.
• Replace plugs and chains on sinks, baths and basins.
• Replace damaged toilet seats.
• Put up your own blinds, curtain tracks, coat rails and shelving.
• Decorate inside your home, including filling small cracks in walls and ceilings.
• Install extra security locks and bolts, if you want them.
• Provide replacement keys. If you lock yourself out, you are responsible for paying a locksmith to change your locks and repairing any damage.
• Adjust internal doors so they open and close over fitted carpets.
• Unblock sinks, basins and baths.
• Replace tap washers.
• Replace door handles, latches, letter boxes and door knockers.
• Repair damage caused deliberately or accidentally by you or a guest, for example broken windows or damaged kitchen cupboards and worktops.
• Get our permission in writing for all alterations (including installing a satellite dish).
• Allow our staff and contractors reasonable access to your home to investigate and carry out any repairs or inspections, and behave reasonably towards them.
• Leave the property in a clean and tidy condition when you move out.

You are not responsible for repairs to shared areas, but we do ask you to report any necessary repairs in these areas.

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