Income recovery team

Updated: 10 May 2011

We now have a specialist income recovery team.

Their duties include:

• helping you to pay your rent and service charge on time;
• giving advice and information about what to pay and the ways available for you to pay;
• following our policies and procedures to make sure we receive payment for all home and estate charges, including rents, arrears and recharges;
• contacting you if you owe us rent and helping you to find a way to pay;
• tracing missing payments;
• looking into rent account overpayments and arranging for them to be repaid, if appropriate;
• responding to rent accounts enquiries over the phone, in writing or face to face;
• giving you advice and helping you to get the benefits you are entitled to;
• referring you to a specialist advice agency if you are in financial difficulty;
• recommending that we take legal action, if appropriate;
• keeping you informed of any legal action we are taking against you and
• representing Gateway at court cases and evictions.

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