Information leaflets

Updated: 11 May 2011

These leaflets give useful information on the services we provide.
The standards in 'What you can expect' and 'Customer care standard' have been drawn up in consultation with our Residents.

Leaflets are available below or if you would like a copy sending, then please call us on 020 8709 4300 or contact us.

Leaflet 1 - What you can expect: Gateway's service pledge
English (379 KB)
Bengali (434 KB)
Somali (402 KB)

Leaflet 2 - Customer care
English (279 KB)
Bengali (350 KB)
Somali (320 KB)

Leaflet 3 - Service standards for leaseholders and shared owners
SS3 service standards for leaseholders and shared owners (354 KB)

Leaflet 4 - Paying your rent
English (316 KB)
Somali (438 KB)
Bengali (345 KB)

Leaflet 5 - Major work to your home
English (281 KB)
Bengali (299 KB)

Leaflet 6 - Domestic violence
English (347 KB)
Somali (299 KB)
Bengali (351 KB)

Leaflet 7 - Harassment
English (272 KB)
Somali (294 KB)
Bengali (295 KB)

Leaflet 8 - Anti-Social Behaviour
English (1.1 MB)
Somali (468 KB)
Bengali (348 KB)

Leaflet 9 - Repairs and maintenance
English (439 KB)
Somali (381 KB)
Bengali (334 KB)

Leaflet 10 - Gas-safety
English (549 KB)
Bengali (323 KB) (old version)

Leaflet 11 - How to make a complaint
English (71 KB)

Leaflet 12 - Aids and adaptations
English (0.9 MB)
Bengali (315 KB)

Leaflet 13 - Estate parking
English (319 KB)
Somali (359 KB)
Bengali (391 KB)

Leaflet 14 - How to claim compensation
English (358 KB)
Somali (299 KB)
Bengali (329 KB)
Compensation form (0.9 MB)

Leaflet 15 - Being a good neighbour
English (363 KB)
Somali (361 KB)
Bengali (392 KB)

Leaflet 16 - Estate cleaning charter
English (327 KB)
Bengali (351 KB)

Leaflet 17 - Rent arrears - problems with paying your rent
English (272 KB)
Somali (290 KB)

Leaflet 18 - Getting involved with Gateway
English (584 KB)
Bengali (617 KB)

Leaflet 19 - Sheltered housing service standards
English (325 KB)
Bengali (0.9 MB)

Leaflet 20 - About your tenancy
English (426 KB)

Leaflet 21 - Lettings
SS21 - Lettings leaflet (292 KB)

Leaflet 22 - What to expect when you move into a Gateway home
SS22 - What to expect when you move into a Gateway home (322 KB)

Printable version