Your home

Our customer service team is your one-stop point of contact when you phone us or visit the office. You can call us on our residents only number on 020 8709 4300.

The person answering the phone should be able to deal with most of your queries, whether it is to report a repair, check your rent account or let us know about antisocial behaviour.

You can also contact us through this website.

As your landlord, we will:

• keep rent as low as possible, while providing the best management service, in line with Government guidelines;
• provide a service that is available to everyone;
• continue to improve your home and the surrounding area;
• give you information about the estate services you receive, including cleaning and gardening;
• support community initiatives;
• encourage you to take an active role in the work we do;
• give you information about how we set your rent and how well we are providing services to you and
• send you a copy of our residents' annual report.