Estate cleaning

Updated: 09 May 2011

Your cleaner or caretaker's hours of work are Monday to Friday, 9am to 5pm. We will display when they will be on your estate on your block's noticeboard.

Every week, we will:

• inspect all bin areas, remove any rubbish which has overflowed and rotate the bins;
• remove offensive graffiti or report it to a manager if it needs to be dealt with by a specialist;
• sweep hard surfaces and remove litter from estate roads, paths, lawns, shrubs and play areas;
• inspect rubbish chutes for blockages - if they are blocked we will clear them within 24 hours;
• deal with health and safety issues or report them to the relevant manager;
• respond to emergencies;
• respond to residents' requests to deal with specific tasks or areas, if this is appropriate;
• report any repairs to shared areas to the customer service team;
• report bulky waste to the estate services manager and move it to the collection point if one is available;
• report any unsafe play-area equipment to a manager;
• check lighting and replace faulty bulbs and report any other faults to the customer services team;
• sweep and wash shared entrances and lifts;
• check the staircases for rubbish and spillages and clean them up;
• report any abandoned vehicles to our parking control contractor;
• sweep and wash or vacuum all shared staircases;
• remove dirt and scuff marks from shared walls;
• clean banisters and balustrades;
• clean shared doors and block signs which can be reached easily;
• clean and disinfect bin areas;
• remove weeds from estate areas as they appear;
• check and clean shared light fittings where necessary;
  polish the inside of lifts and the doors;
• clean tiled surfaces of blocks;
• clean landings and balconies;
• clean the insides of any windows in the shared areas;
• clean shared carpets where needed;
• clean cobwebs from any ceilings and
• clear gullies and drain areas from litter and weeds.

At the relevant times of the year, we will:

• adjust light timers to make sure estate lighting is working at the correct times;
• clear ice and snow from entrances and pathways and spread rock salt to stop more ice from forming and
• clear leaves from garden areas, estate car parking and pathways.

Other duties:

• jet cleaning stairwells, bin areas and other areas, as needed;
• deep cleaning all shared stairwells when needed;
• deep cleaning all bin areas and
• polishing floors in shared areas, when needed.

How we will achieve these standards

We will:

• carry out monthly site inspections with residents and contractors;
• go to local resident meetings, if we are asked;
• carry out regular and unannounced 'spot checks';
• carry out a programme of site walkabouts with our senior management team;
• respond quickly to complaints;
• hold regular team meetings with our staff;
• keep track of how our cleaning service is doing by looking at the standard of cleaning on site;
• put in place local action plans where standards are not being met;
• display staff attendance sheets on noticeboards or blocks;
• train our staff to carry out their jobs to a high standard and
• maintain close working partnerships with council services such as recycling, refuse and street collection.

Estate cleaning charter (327 KB)

If you would like to talk to someone about cleaning on your estate, please contact the estate services manager on 020 8709 4300 or Freephone 0800 052 9922.

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