Your tenancy agreement

Updated: 05 May 2011

Your tenancy agreement is an important legal document, so you should keep it in a safe place. If you lose it, let us know and we will send you another copy.

Your agreement sets out our rights and responsibilities as your landlord, and your rights and responsibilities as one of our residents.

The type of tenancy you have is printed on the front of the agreement. The main legal differences are betweens secure and assured tenancies, but we try to treat everyone the same if possible. The other main difference is in the way we set your rent.

Your rights

As a tenant, you have the right to:

• stay in your home (known as 'security of tenure'), as long as you keep to the conditions of your tenancy agreement;
• live in your home peacefully;
• look at your file or any computer records we hold about you;
• use our formal complaints procedure if you are not happy with our service;
• receive compensation under certain circumstances, as set out in our compensation policy;
• expect us to keep information we have about you and your family confidential, unless you give us your permission, or we have a duty to the public to share it;
• swap your home with another Gateway resident, local authority tenant or tenant of another registered social landlord, as long as you and they meet certain conditions and
• receive a rent statement regularly.

You also have a number of legal rights as a tenant which are explained in your tenancy agreement, in the Tenant Services Authority's tenants' charter and in your handbook.

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