Paying your rent
Updated: 17 December 2009
We offer a wide range of rent payment options.
From your bank account
Direct debits and standing orders allow us to collect regular payments from your bank account.
Please contact us to set this up.
Online at allpayments.net
You can pay your rent at www.allpayments.net using a credit or debit card.
Simply log on, enter your rent payment card number and follow the instructions.
By phone
You can also pay your rent over the phone.
Automated service - Call 0844 557 8321 and follow the instructions. You will need your rent payment card and debit card to hand when calling. When asked to enter your allpay.net account number you should enter the 19 digit number on the front of your rent payment card.
Call-pay – Our staff are now trained to take payment over the phone. Simply call 020 8709 4300 with your rent payment card number. You can pay any amount up to £4,000 by credit or debit card. If the bank authorises your payment, we will give you a confirmation number.
By text
You can now pay your rent by text. Click here to set up your text payment account, including your 'text code', bank details and password.
When you have set up your account you can text 'pay' along with the code you set up, the amount you want to pay and your password (this will be the last four digits of your bank card) to 81025. We will send you a confirmation text.
Where you can use your rent card to pay:
| Pay at | In Cash | By Cheque | By Debit card |
|---|---|---|---|
| Yes | Yes | No |
| Yes | Some | No |
| Yes | Some | Some |
| Yes | Some | Some |
Housing Benefit Direct
If Housing Benefit covers all or some of your rent, you can arrange for it to be paid directly to us. Contact us for more details.
Download our leaflet on 
how to pay your rent (316 KB).
Gateway residents 020 8709 4300
General enquiries 020 8709 4409