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What will we do?

When you contact us, you will be asked some questions, in order to determine the category your case should be listed as.

A case’s category is determined by the type of antisocial behaviour. We will need to know how frequent does the anti-social behaviour occur, how serious it is and whether or not the victim is vulnerable.

Depending on the case’s category, we will determine the timescales for carrying out an interview and agreeing on an action plan with you. For high-risk cases, you will be contacted within 24 hours.

We will use early intervention, in order to resolve a problem and restrict it from escalating. We take a supportive and flexible approach to solving issues of anti-social behaviour.

To deliver a strong response and achieve a positive outcome against anti-social behaviour, we work in partnership with other agencies (Police, local authorities, mediation service providers, youth offending teams, local communities and other voluntary organisations).

Usually, we will talk to all parties involved in a case of anti-social with the aim of stopping the anti-social behaviour. We will use various tools (mediation, multi-agency referrals, Acceptable Behaviour Contract or Agreement, warning, etc.) in our disposition.

In every case of anti-social behaviour, completely in line with our strong values, but importantly, our policy and procedure, we will adopt a fair and reasonable approach when dealing with cases where there is reliable evidence to demonstrate continued poor behaviour.

This approach includes making clear to those who cause harm that such behaviour is not acceptable and could have consequences.

This is done in the context of the opportunity of them engaging with appropriate support services given to them to sustain their tenancy long-term.

However, when this approach (which has been seen as best practice around the country for years) does stop the poor behaviour, it is entirely reasonable and proportionate that more formal action is considered.

  1. Anti-Social Behaviour