Homes and communities

We want you to feel safe, supported and proud of where you live. At Gateway, we want to provide homes and services that help people live well, build connections and be part of their local community. We work with residents to create neighbourhoods where people can thrive.

Our homes 

We manage over 3,000 homes across East London, including: 

  • Affordable rent homes  
  • Shared ownership properties  
  • Leasehold homes  
  • Sheltered housing for older residents  

We are proud to deliver homes that are safe, well-maintained and meet the needs of our customers.

What you can expect from us

We aim to provide: 

  • Safe, timely and good quality repairs

  • Clear communication

  • Easy ways to pay your rent

  • Opportunities to share your feedback and get involved

  • Support when you need help

  • Happy neighbourhoods and communities.

We always aim to listen to our residents' voices to improve our services.

Working with residents

Residents help shape our services and communities. There are lots of ways to get involved, including:

  • Resident Panels
  • Surveys and consultations
  • Estate inspections
  • Community activities
  • Providing feedback on our services

Your views help us improve what we do.

Community investment

We support projects and activities that help residents learn new skills, improve wellbeing and connect with others. This includes:

  • Training and employment support
  • Health and wellbeing activities
  • Community events
  • Financial wellbeing support
  • Digital inclusion projects

Find out more about our Community Investment work, here.

Customer services

Our Customer Resolution Team are your first point of contact if you need help with your home. You can:

  • Report a repair
  • Make a payment
  • Access MyHome
  • Contact our teams
  • Ask for support

We're here to help.

Have your say

If you have ideas, feedback or suggestions, there are lots of ways to get involved and shape our services. Your feedback helps us understand what matters most to residents and where we can improve.

Find out more about how you can share your feedback and get involved, here.