Apprentice Resident Involvement Assistant – 30HPW | Jobs

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Working for Gateway

Gateway Housing Association is an ambitious London based housing association with over 3,000 homes. Our purpose is to provide great homes for people in East London and to support local communities to thrive. We have just launched our new three-year Strategy ‘Unlocking Performance’ and aim to deliver another 390 homes by 2023. We also run our own in-house maintenance service, Gateway Homeworks. 

 

Our vision is that People will want to live in a Gateway home and people will want to work at Gateway. We work at PACE – Proud, Ambitious, Customer Focused, and Enthusiastic and are looking for people to join us that can work to these values.

 

In line with the current government advice relating to COVID-19 (Coronavirus) and the need to reduce nonessential contact with others, our recruitment processes may take a little longer due to other duties and hiring managers availability. 

 

If your application is shortlisted, interviews may be delayed or conducted via telephone or video call (where possible). All shortlisted candidates will be advised on the next steps and we will work together to determine the most suitable option.

 

If you are successful in securing a position with Gateway Housing Association, we may need to delay your start date. We will work with each candidate to discuss alternative solutions. 

 

Thank you for your understanding. 

Apprentice Resident Involvement Assistant – 30HPW

Apprentice Resident Involvement Assistant – 30HPW

£16,770

 

Gateway Housing Association is an ambitious London based housing association with over 3,000 homes. Our purpose is to provide great homes for people in East London and to support local communities to thrive. We have just launched our new three-year Strategy ‘Unlocking Performance’ and aim to deliver another 390 homes by 2023. We also run our own in-house maintenance service, Homeworks. 

 

Our vision is that People will want to live in a Gateway home and People will want to work at Gateway Housing Association. We work at PACE – Proud, Ambitious, Customer Focused, and Enthusiastic; and to make this vision real, we want to create a dynamic culture where we offer great services, by great people and with a great reputation.

 

An exciting opportunity has arisen for a Assistant Resident Involvement Apprentice to join the Housing Management Team at Gateway Housing Association.

 

Reporting to the Housing Service Manager, the post holder will be an integral part of the team.

 

Your duties will include:

 

  • handling enquiries from the public in person, by telephone or written
  • responding to information requests
  • arranging and attending resident meetings
  • taking minutes for meetings
  • facilitating research such as resident surveys and using the results to make service improvements
  • processing payments and invoices
  • updating computerised and paper-based records
  • scanning, filing, photocopying and other administrative tasks
  • support and cover as required

 

Our benefits package includes:

  • Annual Leave: 28 days, plus Bank Holidays
  • Subsidised Gym Membership
  • Social activities - from book and running clubs to table tennis
  • Simply Health – help towards the costs of dentist, optician and private medical appointments
  • Employee Assistance Programme – including free legal, financial and counselling advice

To apply: Visit our online portal to submit your application.

CLOSING DATE:  Monday 26th October 2020 @ 12pm

INTERVIEWS: TBC