Message to Residents: Phased Return of Services | News

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Message to Residents: Phased Return of Services

A video message from the Chief Executive Kate Dodsworth and Director of Customer Operations Jackie Fearon.



During the Coronavirus (Covid-19) crises we've been delivering emergency repairs and compliance-related repairs only. All delivered in line with Government guidance. We’ve kept in contact with our most vulnerable residents and we've tried to deliver services in the safest ways possible.


Over the next 4-6 weeks, we're planning a phased return to services. Expect to see us out and about in the community completing planned works in communal spaces, working on void properties, and completing works for those that had emergency repairs. 


We're also planning to restart the lettings process for those that need to be rehoused the most, as well as deliver our planned works to kitchens, bathrooms, and windows. If we need to gain access to carry out any work in your home, we'll speak with you first to understand how we can keep each other as safe as possible and how we need to implement social distancing.


If you're moving out or signing up for a new property, our teams will be in contact with you to let you know how to view and sign up for our properties in the safest ways possible.


Our office teams will be starting to remobilise over the next month, so please continue to use the website and MyGateway portal for reporting repairs, making payments, reporting ASB, and contacting us, rather than calling directly if you possibly can.


Our offices will also remain closed but will still continue to deliver services from 9:00 a.m. to 5:00 p.m. and there is an out of hours service outside of those times.


Please also continue to check the website, read the letters that we send you, and also look out for text messages to keep yourselves updated.


We appreciate that this is a constantly changing situation so we’ll update you as quickly as we can.


Thank you very much for your patience.