Contact us

Need some help or have a question about your home or our services? We're here to help.

In an emergency 

To report an emergency repair, call us immediately on 020 8709 4300. 

Emergency repairs include: 

  • Gas leaks  
  • Serious water leaks  
  • Electrical hazards  
  • Complete loss of heating or hot water  
  • Serious security risks. 

You can report emergency repairs 24 hours a day, 7 days a week.  

Manage your home anywhere, anytime

For many everyday enquiries, MyHome is the quickest and easiest place to start.

MyHome is our online customer hub. You can use it at any time on your phone, tablet or computer. 

With MyHome, you can: 

  • Report a repair in your home, block or estate 
  • Send us photos or videos of an issue 
  • Check your rent account 
  • Pay your rent 
  • Update your contact details 
  • Receive documents electronically 
  • Ask us a question.  

Sign in to MyHome

New to MyHome? Register for an account

Our Customer Resolution Team

Our Customer Resolution Team is your first point of contact for general enquiries. If we can't help you straight away, we'll make sure your enquiry gets to the right team. You can contact the team by: 

What we can help with

You can contact us about: 

  • Repairs and maintenance 
  • Rent and service charges 
  • Anti-social behaviour 
  • Your estate or communal areas 
  • Your home or tenancy 
  • Complaints and feedback 
  • General advice and support. 
Make a complaint

If something has gone wrong and you'd like to make a complaint, you can use our dedicated complaints service. 

Make a complaint

Report a repair

To report an emergency repair, call us immediately on 020 8709 4300.  

You can report repairs through MyHome. 

Report a repair using MyHome 

Or you can contact the team to raise a repair by:  

  • Email: customer.services@gatewayhousing.org.uk  
  • Phone: 020 8709 4300  
  • By post or in person: Gateway Housing Association, 409-413 Mile End Road, London E3 4PB