1. Home

  2. About us

    1. Our Purpose and Vision
    2. Customer Experience
    3. Our Performance
    4. People at Gateway
      1. Our Board
      2. Risk and Audit Committee
      3. Governance and Personnel Committee
    5. Publications
      1. Customer and Complaints Feedback Newsletter
      2. Corporate Strategy
      3. Annual Reports
      4. Gateway Gazette
      5. Resident Newsletter
    6. Contact Us
    7. Equality and Diversity
  3. Residents

    1. Damp and Mould
    2. Service Standards
    3. Cost of Living Crisis
      1. Help with Finances
      2. Help with Energy Costs
      3. Help with Food and Essentials
      4. Discount Schemes
      5. Advice and Guidance for Residents
    4. MyGateway Customer Portal
    5. Your home
      1. Your tenancy
      2. Moving in
      3. Moving home
      4. Contents Insurance
      5. Waste disposal
      6. Personal security
      7. Estate cleaning
      8. Keeping warm in winter
      9. Parking on our estates
      10. Useful Housing Forms
    6. Building and Fire Safety
      1. Alarms and Smoke Detectors
      2. Balconies
      3. Person Centred Fire Risk Assessments
      4. Bedtime Checks
      5. Candles
      6. Carbon Monoxide
      7. Barbeques
      8. Cooking
      9. Escape Routes and Evacuation Plans
      10. Electrical Equipment
      11. Festive Season Fire Safety
      12. Flat Front Doors
      13. External Wall Systems (EWS1)
      14. Heaters
      15. Security and Flat Entrance Gates
      16. Product Recall
      17. Smoking
    7. Estate Inspections
    8. Home Repairs and Maintenance
      1. Report a Repair
      2. Your Responsibilities
      3. Repair Timescales
      4. Communal and Cyclical Repairs
        1. External Decorations
      5. Disabled Aids and Adaptations
      6. Pest Control
      7. Asbestos
      8. Gas Servicing
        1. Gas Safety
      9. Contractor code of conduct
    9. Simple DIY
      1. How to replace a toilet seat
      2. How to unblock a toilet
      3. How to unblock a sink or basin
      4. How to clean a u-bend/trap
      5. How to replace tap washers
      6. How to turn off your water supply
      7. Fat Waste
    10. Wellbeing and welfare
      1. Benefit and Budgeting Calculator
      2. Domestic violence
      3. Welfare reform
    11. Anti-social behaviour
      1. Being a good neighbour
      2. Report anti-social behaviour
    12. Rent
      1. Make a payment
    13. Residents FAQs
  4. Homeowners

    1. Administration fees
    2. Shared Ownership Information
    3. Homeowners Repair Email
    4. Buildings Insurance
    5. Service charges
    6. Staircasing
    7. Lease extensions
    8. Re-mortgaging
    9. Shared Ownership Transfer
    10. Maintenance
    11. Gas servicing
    12. Estate services
    13. Leasehold FAQs
  5. Get Involved

    1. Check out Resident Engagement and Involvement Opportunities
      1. Policy Review Panel
      2. Tenant Residents' Association
      3. Resident Scrutiny Panel
      4. Building and Fire Safety Panel
    2. Resident Engagement and Involvement Strategy
    3. Community Investment
    4. Contact Resident Involvement
  6. News

  7. Jobs

    1. Our latest vacancies
    2. Benefits of working for Gateway
    3. Learning and Development
    4. STEP - Support To Employment Programme
    5. Apprenticeship Scheme
  8. Contact us

    1. Stay in touch
    2. Compliment us
    3. Make a complaint
      1. Complaint Form
  9. Complaints

    1. Complaints and Customer Feedback Newsletter
    2. Meet our Complaints and Customer Feedback Team
    3. Complaint Handling Code Self-Assessment
    4. Information requests
    5. Make a complaint