1. Home

  2. About us

    1. Our Purpose and Vision
    2. Customer Experience
    3. Our Performance
      1. Tenant Satisfaction Measures (TSM) 2023/24 results
    4. People at Gateway
      1. Our Board
      2. Risk and Audit Committee
      3. Governance and Personnel Committee
    5. Equity Diversity and Inclusion
    6. Policies and Publications
      1. Voice of the Customer Report
      2. Policies
      3. Annual Reports
      4. Complaints and Customer Feedback Newsletter
      5. Resident Newsletter
      6. Corporate Strategy

  3. Residents

    1. Damp and Mould
    2. Service Standards
    3. MyHome customer hub
    4. Cost of living advice and support
      1. Help with Finances
        1. EliHub
      2. Help with Energy Costs
      3. Help with Food and Essentials
      4. Discount Schemes
      5. Advice and Guidance for Residents
    5. Your home
      1. Your tenancy
      2. Moving in
      3. Moving home
      4. Contents Insurance
      5. Waste disposal
      6. Personal security
      7. Estate cleaning
      8. Keeping warm in winter
      9. Parking on our estates
      10. Useful Housing Forms
    6. Building and Fire Safety
      1. Alarms and Smoke Detectors
      2. Balconies
      3. Person Centred Fire Risk Assessments
      4. Bedtime Checks
      5. Candles
      6. Carbon Monoxide
      7. Barbeques
      8. Cooking
      9. Escape Routes and Evacuation Plans
      10. Electrical Equipment
      11. Festive Season Fire Safety
      12. Flat Front Doors
      13. External Wall Systems (EWS1)
      14. Heaters
      15. Security and Flat Entrance Gates
      16. Product Recall
      17. Smoking
    7. Estate Inspections
    8. Home Repairs and Maintenance
      1. Report a Repair
      2. Your Responsibilities
      3. Repair Timescales
      4. Communal and Cyclical Repairs
        1. External Decorations
      5. Disabled Aids and Adaptations
      6. Pest Control
      7. Asbestos
      8. Gas Servicing
        1. Gas Safety
      9. Contractor code of conduct
    9. Simple DIY
      1. How to replace a toilet seat
      2. How to unblock a toilet
      3. How to unblock a sink or basin
      4. How to clean a u-bend/trap
      5. How to replace tap washers
      6. How to turn off your water supply
      7. Fat Waste
    10. Wellbeing and welfare
      1. Benefit and Budgeting Calculator
      2. Domestic violence
      3. Welfare reform
    11. Anti-social behaviour
      1. Report anti-social behaviour
    12. Rent
      1. Make a payment
    13. Residents FAQs

  4. Homeowners

    1. Administration fees
    2. Homeowners Repair Email
    3. Shared Ownership Information
    4. Buildings Insurance
    5. Sell your Shared Ownership Home
    6. Service charges
    7. Staircasing
    8. Lease extensions
    9. Re-mortgaging
    10. Shared Ownership Transfer
    11. Maintenance
    12. Gas servicing
    13. Estate services
    14. Leasehold FAQs

  5. Get Involved

    1. Check out Resident Engagement and Involvement Opportunities
      1. Prize draws
      2. Gateway Residents' Voice
      3. Policy Review Panel
      4. Resident Scrutiny Panel
      5. Tenant Residents' Association
      6. Building and Fire Safety Panel
    2. Resident Engagement and Involvement Strategy
    3. Community Investment
    4. Contact Resident Involvement

  6. News

  7. Careers

  8. Contact us

    1. Compliment us
    2. Make a complaint
      1. Complaint Form

  9. Complaints

    1. Customer Service Charter
    2. Our performance
    3. Complaints and Customer Feedback Newsletter
    4. Meet our Complaints and Customer Feedback Team
    5. Information requests
    6. Make a complaint
    7. Complaint Handling Code Self-Assessment