1. Home

  2. About us

    1. Our Purpose and Vision
    2. People at Gateway
      1. Our Board
      2. Our Executive Management Team
      3. Resident Services
    3. Our Performance
    4. Publications
      1. Annual Reports
      2. Corporate Strategy
      3. Open Door newsletter
      4. Resident Handbooks
    5. Equality and Diversity
    6. Contact Us

  3. Residents

    1. Residents FAQs
    2. MyGateway Portal
    3. Your home
      1. Your tenancy
      2. Moving in
      3. Moving home
      4. Waste disposal
      5. Personal security
      6. Estate cleaning
      7. Keeping warm in winter
      8. Parking on our estates
      9. Useful Housing Forms
    4. Simple DIY
      1. How to clean a u-bend/trap
      2. How to replace a toilet seat
      3. How to change a cylinder lock
      4. How to unblock a sink or basin
      5. How to replace tap washers
      6. How to turn off your water supply
      7. Fat Waste
      8. Reducing Condensation
    5. Report a repair
      1. Your Responsibilities
      2. Repairs and Maintenance
        1. Repairs Appointments
        2. Communal and Cyclical Repairs
        3. Asbestos
        4. Estate Services
        5. Decent Homes
        6. External Decorations
        7. Gas Safety
        8. Pest Control
      3. Repair Timescales
      4. Repair Recharges
      5. Day to Day Repairs
      6. Disabled Adaptations
      7. Handy Person Service
      8. Gas Servicing
      9. Contractor code of conduct
    6. Wellbeing and welfare
      1. Domestic violence
      2. Welfare reform
    7. Rent
      1. Make a payment
      2. Debt advice
      3. How we set your rent
    8. Anti-social behaviour
      1. Being a good neighbour
      2. Report anti-social behaviour
    9. Estate Inspections

  4. Homeowners

    1. Re-Sales
    2. Service charges
    3. Staircasing
    4. Lease extensions
    5. Re-mortgaging
    6. Maintenance
    7. Gas servicing
    8. Estate services
    9. Leasehold FAQs

  5. Get involved

    1. Resident Scrutiny Panel
    2. Repairs and Maintenance Panel
    3. Leaseholders' Panel
    4. Sheltered Residents' Housing Forum
    5. Resident Approved Group
    6. Resident Associations
    7. Mystery Shopping
    8. Get involved

  6. News

  7. Jobs

    1. Our latest vacancies
    2. Benefits of working for Gateway
    3. STEP (Support To Employment Programme)

  8. Contact us

    1. Stay in touch
    2. Compliment us
    3. Make a complaint