Reporting damp and mould 

 

If you notice damp or mould in your home, please report it to us as soon as possible. 

When reporting an issue, please tell us: 

  • Where the problem is  
  • How long it has been present  
  • Whether anyone in your household has health conditions  
  • If possible, provide photographs  

Damp and mould

Why damp and mould matters 

Damp and mould can affect health, particularly for: 
  • Babies and children  
  • Older people  
  • People with respiratory conditions  
We will always investigate whether there are underlying building or repair issues contributing to the problem. 

Awaab’s Law 

Awaab’s Law introduced legal timescales for social landlords to investigate and respond to damp and mould hazards. 

Under the law: 

  • Investigations must begin within required timescales  
  • Serious hazards must be addressed quickly  
  • Residents must receive updates and written outcomes  
  • Temporary accommodation may be provided where required   

What happens after you report it 

We will: 

  • Arrange an inspection  
  • Investigate the cause  
  • Explain what action will be taken  
  • Keep you updated throughout the process  

We will not close cases until the underlying issue has been addressed. 

If you have any questions or concerns about damp and mould, please contact us at: 020 8709 4300 or customerservices@gatewayhousing.org.uk.