People at Gateway

Day-to-day management at Gateway is carried out by our Executive Management Team

Kate Franklin, Chief Executive Officer

Kate Franklin - Chief Executive Officer

Kate Franklin joined Gateway in August 2021.

Kate is a highly experienced transformation director, senior marketer and recognised expert in building customer-centred businesses. She has a combination of housing and retail experience which has drawn on her commitment to customer experience and insight.

Kate first entered the housing sector in 2008 and has over 12 years experience at an executive leadership level with CHP, Hyde, One Housing Group and North Herts Homes (now settle) and was a NED at MHS until recently.

Director of Customer Services

Jahanara Rajkoomar - Director of Customer Services

Jahanara is the Director of Customer Services and has responsibility for all resident services and responsive repairs services. She has a proven track record of delivering strategic and innovative social solutions that benefit both the business and its customers. She leads our Customer Services Directorate and is responsible for ensuring that our residents receive a high standard of service across all areas of our work. 

She has worked in social housing since 2009 in various roles focused on improving the experience of customers and communities.

John Andre

John Andrew - Director of Finance, IT and Governance

John Andrew joined Gateway Housing as the Director of Finance, IT and Governance in January 2024.

He has a decade of experience in social housing and has previously held senior finance positions in various commercial organisations, including BAE Systems and Anglian Water.

John began his career as a chartered accountant with KPMG in Manchester. He aims to assist Gateway in achieving its strategic goals and enhancing the lives of the communities it serves.