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Updated MyHome portal - What can you do online?

Report repairs in 90 seconds: Whether it's a personal repair or a communal one, you can log your issue with just a few clicks.

Easy payment options: Set up direct debits or make payments in as little as 60 seconds. Keep track of your service charges and payment history with ease.

24/7 access: Manage your account, view contact details, and get service updates anytime, anywhere, from your mobile phone, computer, or other electronic devices.

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Social Tenants Access to Information Requirements (STAIRs)

Helping residents access information about Gateway Housing Association.

At Gateway Housing Association, we are committed to being open, transparent and accountable to our residents.

The Social Tenants Access to Information Requirements (STAIRs) will introduce new rights for social housing tenants to access information about how their landlord operates, makes decisions and delivers services.

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Each year, an independent Tenant Satisfaction Measures (TSM) survey is carried out on Gateway's behalf by CX feedback.

The survey helps us understand how residents feel about the services we provide and enables us to compare our performance against other housing providers.

The results are published annually and help shape future service improvements.

TSMs 2025/26
Gateway Residents Choice Awards

The Resident Choice Awards recognises the special contribution some of our residents make to our communities. It’s your opportunity to say thank you to residents or tenant groups who have carried out voluntary work to make their (and your) neighbourhood a better place to live.

Click here to submit your form
Celebrating our new brand and 100 years of Gateway

This year marks an incredibly special milestone for Gateway as we celebrate our centenary - 100 years of serving residents and supporting our communities.

As we honour our proud history, we are also looking ahead to the future with the launch of our refreshed brand identity. We are delighted to share our new look with our residents, colleagues and communities.

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Gateway Housing becomes a Founding Partner of HACT's UK HIVE

Gateway Housing is proud to announce that it has become a Founding Partner of HACT's UK HIVE, a national collaboration designed to bring together housing organisations to share expertise, develop innovative solutions and help shape the future of social housing.

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Need help with your energy costs?

Gateway Housing Association is pleased to offer a new round of support through the HACT Fuel Fund Scheme 2026.

Eligible customers can receive up to six £49 energy vouchers over a 12-month period to help with gas and electricity costs.

What support is available?

You may be eligible to receive up to £294 in energy vouchers over the next 12 months.

More about Fuel Fund

Need help with your energy costs?

Gateway Housing Association is pleased to offer a new round of support through the HACT Fuel Fund Scheme 2026.

Eligible customers can receive up to six £49 energy vouchers over a 12-month period to help with gas and electricity costs.

More about energy cost

Latest news

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