Complaints and Customer Feedback Team

At Gateway, we’ve introduced a dedicated Complaints and Customer Feedback Team to enhance how we handle your feedback and complaints.

We are focused on learning from complaints and improving the services we provide. The team will address all customer complaints, quicker and more responsively when things don’t go as planned. 

Meet the team

Jahanara Rajkoomar

Jahanara Rajkoomar, Director of Customer Services

David Lansdown

David Lansdown, Transformation and Customer Experience Lead

Katy Marx 

Katy Marx, Governance and Executive Support Manager

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If you have any feedback on how we can improve, please email us at: