MyHome customer hub

Introducing MyHome: Your new Customer Hub for easy home management

We've listened to your feedback and are excited to announce the launch of our new Customer Hub.

This Hub is a direct result of your input and will replace the old MyGateway portal, which some of our customers found challenging to use.

The new Customer Hub makes it easy for you to manage your account, report problems, and find information. It offers enhanced security and additional features in a more user-friendly way.

We encourage all customers to try the new Hub and experience the benefits first-hand. With MyHome, you can take control of your home management tasks quickly and conveniently.

What can MyHome do for you?

Report repairs in 90 seconds : Whether it's a personal repair or a communal one, you can log your issue with just a few clicks.
Easy payment options : Set up direct debits or make payments in as little as 60 seconds. Keep track of your service charges and payment history with ease.
24/7 access : Manage your account, view contact details, and get service updates anytime, anywhere, from your mobile phone, computer, or other electronic devices.

94% of our testers found MyHome easy to use

Here's what they had to say:

"I felt the customer hub is user-friendly and easy to use."
"Brilliant, a vast improvement on the previous one."
"Booking a repair and immediately getting an appointment is handy."
"Clean and clear information on the screen; I like that it shows red for arrears and green for up-to-date. That makes it very easy to know your balance."

Get started today. Register for MyHome now and experience the convenience it brings. All you need is your tenancy number.