Homeowner - Estate inspections
Estate inspections
We carry out estate inspections every eight weeks to help keep our estates clean, safe, and well maintained.
Inspections are usually carried out by a member of the Resident Services Team. You are always welcome to attend an inspection.
During inspections, we review areas including:
- Car parks and garages
- Estate roads, paths and walkways
- Bin areas
- Entrances and communal doors
- Stairs, corridors and landings
- Other shared communal areas
We record and follow up on any issues identified during the inspection. Inspection results and updates may also be displayed on noticeboards within your scheme or block.
Cleaning and communal areas
Our caretaking and cleaning teams carry out regular cleaning in shared areas, with schedules agreed for each block or scheme. These services are included within your service charge.
Cleaning may include:
- Communal corridors, stairs and landings
- Entrance areas (inside and outside)
- Internal communal windows
- Sweeping of car parks and pathways
- Bin stores and bin areas
- Other communal areas specific to your block or estate
If you notice anything in a communal area that needs urgent attention, please contact us as soon as possible on 020 8709 4300.
If you have non-urgent feedback about cleaning or your communal areas, please email us on customer.services@gatewayhousing.org.uk
Grounds maintenance
If your home has communal gardens or green spaces, we provide a regular grounds maintenance service to help keep these areas tidy and safe. This service is included within your service charge.