Our Performance

As a responsible landlord, we ensure our Board, Executive Team, managers and staff are clear about our priorities and our business.

Performance across our business is reported regularly to our senior management team and Board. We publish an Annual Report each year with information about our performance. You can find our latest Annual Report here.

Financial Statements

You can see our 2020/21 financial statements here: Financial Statement 2020 - 21

Previous editions of the annual Gateway Housing Association Financial statement can be found below:

Financial Statement 2019 - 20
Financial Statement 2018 -19
Financial Statement 2017 - 18
Financial Statement  2016 - 17


Gateway adopts the National Housing Federation (NHF) Code of Governance (2015) and NHF Code of Excellence in Standards of Conduct.


The Association is incorporated under the cooperative and Community Benefit Societies Act 2014 with Charitable objectives.


Health & Safety Statement of Intent 2020/21

View and Download Health & Safety of Intent 2020/21


Environmental, Social and Governance (ESG) Report

View and Download ESG report 2020/21


Housing Ombudsman Complaint Handling Code Self Assessment 2021

The Housing Ombudsman published a new Complaint Handling Code in July 2020, setting out good practice that will allow landlords to respond to complaints effectively and fairly. Landlords have been asked to complete a self-assessment against the code and publish the results.

View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2021

Previous Self Assessments:

View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2020

The Housing Ombudsman has started publishing all decisions on cases investigated. Their investigations are a critical tool for learning, and they will be publishing decisions every two weeks, providing an ever-expanding resource for member landlords and promoting learning in the sector. Click here to view their reports and publications.