Customer Service Charter
At Gateway, we are dedicated to delivering excellent customer service.
Our Customer Service Charter outlines clear standards and expectations for our customers, ensuring that you know what to expect from us and what we need from you.
We're committed to resolving your enquiries efficiently and providing timely responses to complaints.
Click here to read our Customer Service Charter
Together with Tenants
Gateway signed the National Housing Federation's Together with Tenants charter in 2023. This initiative outlined a standard approach to working with Tenants for all housing associations. The charter is aimed at Tenants and Gateway would apply these principles to all residents including Leaseholders and Shared Owners.