Anti-social behaviour

At Gateway, we want everyone to live free from anti-social behaviour (ASB) and to feel safe and happy in their homes. Anti-social behaviour can have a devastating impact on individuals, families and communities.

That is why we take reports of ASB seriously and are here to help if you are experiencing ASB.

What is ASB?

ASB is any action that causes harm, distress or annoyance to others. The UK legal definition (Anti-Social Behaviour, Crime and Policing Act 2014) states that ASB is:

Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person.
Conduct that causes a nuisance or annoyance to someone in their home.
Conduct that relates to housing management functions.

Examples of ASB include:

Intimidation or harassment
Excessive noise at unreasonable hours
Vandalism or property damage
Drug use or dealing
Aggressive or abusive behaviour
Hate crime

What isn’t ASB?

Not all problems between neighbours are considered as anti-social behaviour. Here are some examples of things that are usually not considered ASB:

Everyday living noise (footsteps, doors closing, washing machines, vacuuming)
Noise from children playing.
Parking disputes
One-off parties
Cooking smells

Report ASB

If you are experiencing ASB, please report it to us as soon as possible.

Click here to report an initial report form

You can also contact us by phone or email if you need help filling in the form.

If a crime is currently happening, or you feel in danger, call 999 immediately. For non-emergency police assistance, call 101.

ASB Advice

If you are experiencing ASB, here are some steps you can take:

Keep a record – Write down dates, time and details of incidents. This helps our investigation.
Speak with your neighbour – If it is safe to do so, a calm conversation may resolve the issue.
Report it to us – We are here to help and work with you to find a solution.
Get support – If you feel unsafe or need help, there are organisations that can offer advice and support.

Community Trigger/ASB Case Review

The ASB Case Review (previously called the Community Trigger) allows victims of ongoing ASB to request a multi-agency review if they have reported to the police, council or housing provider multiple times without a satisfactory outcome. If the local threshold is met, agencies will work together to assess the case and determine further action. This process ensures that your concerns are reviewed by a panel of agencies, including the police, local council and housing association, to decide on further action.

How does the ASB Case Review work?

You can request a Case Review if you have reported three or more related incidents of ASB within six months and feel that no satisfactory action has been taken.

T he review will be carried out by a panel of relevant organisations, who will look at how previous reports were handled and decide on further steps.

You will be kept informed throughout the process and will be told the outcome of the review.

Anti social behaviour (ASB) case review (Tower Hamlets)

Report anti-social behaviour – council tenants | Hackney Council