Our performance

We measure our performance and continuously strive to enhance our services through customer feedback.

Complaints performance for 23/24

 

 

Complaints relative to the size of the landlord (Stage 1) per 1000 units: 60.5

Complaints relative to the size of the landlord (Stage 2) per 1000 units: 12.1

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 92.7%

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 96.7%