Our performance

We measure our performance and continuously strive to enhance our services through customer feedback.

Complaints performance for 23/24

 

 

Complaints relative to the size of the landlord (Stage 1) per 1000 units: 98.8

Complaints relative to the size of the landlord (Stage 2) per 1000 units: 19.8

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 95.5%

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 95.9%