External Decorations

We continuously carry out external decorations, including painting the outside of properties, window frames and doors.

We aim to:

• Redecorate external areas every seven years
• Publicise the annual cyclical redecoration programme
• Consult you where possible and aim to confirm any choices (for example about which tiles or flooring you prefer) before the work begins
• Let you know the scope of works and the contractor’s details by letter before the work starts
• Ask our contractors to let you know the start date of the work
• Ask you to fill in a satisfaction survey.

We ask that you:

• Clear the area where the work is taking place
• Allow the contractor access to do the work
• Are tolerant of any disruption that the work may cause
• Fill in the satisfaction survey within one week.

For more information about external decorations, please contact us on 020 8709 4300.