Communal and cyclical repairs

As well as responsibility for repairs to individual properties, Gateway is responsible for some repairs to communal areas both inside blocks of flats and outside on estates, as well as association owned garages and parking bays. If you notice a repair is needed in the communal areas of your block, it's your responsibility to report it to us.

This could include:

  • broken entry system or door
  • no communal lighting
  • worn carpets
  • damaged cupboard doors
  • blocked guttering, pipes and drains
  • leaks
  • bulk rubbish in the bin store.

Please let us know if you notice a repair, call our customer service team on 020 8709 4300 or email us.

Cyclical Works Leaflet

Cyclical repairs 

We have a planned programme of maintenance works for all our schemes. This is for communal internal and external decorations and is based on our stock condition survey.

It is done on a 5-6 year rolling programme and is covered by the sinking fund which is part of your service charge.

You will be consulted on the scope of the works before they begin in your block.

Download our cyclical repairs leaflet by clicking the front cover.