Communal and Cyclical repairs

Communal and cyclical repairs

As well as looking after repairs inside your home, we’re also responsible for maintaining communal areas in and around our blocks and estates.

Cyclical repairs

We run a planned programme of internal and external decoration across all our schemes, based on a stock condition survey. This work is carried out on a seven-year rolling cycle and funded by the sinking fund, which forms part of your service charge.

Before work starts in your block, we’ll consult with you about what’s included.

Click here to read our cyclical repairs leaflet, or click the image on the right-hand side of this page.

External decorations

External decorations include painting the outside of buildings, window frames and doors. We aim to:

  • Redecorate every seven years

  • Publish a yearly programme of works

  • Inform you in advance of the scope of work and contractor details

  • Ask our contractors to confirm the start date directly with you

  • Consult with you about any choices and confirm them before work begins

  • Invite you to complete a satisfaction survey when work is finished

We ask that you:

  • Clear the area where work will take place

  • Allow contractors access if needed

  • Be patient with any disruption

  • Return the satisfaction survey within one week

Communal repairs

If you notice a repair is needed in a shared area, please report it to us. This includes things like:

  • Broken entry systems or doors

  • No communal lighting

  • Worn carpets or damaged cupboard doors

  • Leaks or blocked gutters, drains and pipes

  • Bulk rubbish in bin stores

  • Repairs needed in garages or parking bays we own

For more information about cyclical repairs, external decoration, or communal maintenance, contact us on 020 8709 4300 or email Customer.Services@gatewayhousing.org.uk.