Resident Scrutiny Panel
Our Resident Scrutiny Panel is made up of a diverse group of customers who reflect the communities we serve.
They play a vital role in improving our services by sharing their unique insights and working with us to make meaningful changes.
What is the Resident Scrutiny Panel?
The panel is a group of Gateway customers who examine our services in detail. They explore how we operate and recommend improvements to our Board, helping to shape the future of our organisation.
Why is the panel important?
The Resident Scrutiny Panel ensures that customer voices are at the heart of what we do. By working alongside staff, panel members ensure our services reflect the needs and views of the people who use them, making Gateway a better place for everyone.
What does the panel do?
- Take an independent look at our performance
- Set priorities for reviewing our services
- Lead customer-led scrutiny activities
- Collect evidence to help improve services
The panel has driven important projects in areas like repairs, welfare reform, customer involvement, complaints, and anti-social behaviour (ASB), creating positive outcomes for our communities.
Want to join the Resident Scrutiny Panel?
If you’re keen to make a difference and work with us to improve our services, we’d love to hear from you! Email us at customer.experience@gatewayhousing.org.uk to get involved.