Resident Scrutiny Panel

Our Resident Scrutiny Panel scrutinise Gateway services, hold us to account and make recommendations about how these services can be improved. Each year, they choose 3 service areas to look at and collect evidence, review this and report back on what’s going well and what could be improved. 

Activities include:

• Reviewing information provided by Gateway on the website, in newsletters and policies
• Reviewing performance information
• Reviewing resident feedback from surveys, interviews, focus groups and complaints
• Reviewing Gateway feedback from interviews and surveys
• Benchmarking with similar housing associations 

Scrutiny Panel reports are presented to Gateway’s Board with a plan of how the recommendations will be put into practise.  

Want to join the Resident Scrutiny Panel?

If you would like to join the Scrutiny Panel we will provide support and training. Meetings are online or in person. Email us at customer.experience@gatewayhousing.org.uk to get involved.