Policy Review Panel

It is important that our strategies and policies reflect the customers we serve.

Your feedback is valuable to supporting us understand:

  • How our strategies and policies directly impact you,
  • How we can better present information to you, and
  • Knowing what information you believe is important to be included.

This also supports us in creating accessible versions to ensure all our customers can access our policies.

What is the Policy Review Panel?

The Panel is made up of customers who have said they would like to influence policy development.

When a customer-facing strategy or policy is being developed or reviewed, we will send you a draft of the document alongside a survey. The survey will ask you questions about the document's content and its accessibility.

We will use your feedback to make improvements where appropriate.

We will let you know how we have taken your feedback onboard following the completion of the strategy or policy.

As a thank you for taking the time to provide feedback, we will provide you with a £10 voucher. You can read more in our Customer Incentives Policy.

Are you interested in joining?

If you are interested in joining, please email our Customer Experience Team at customer.experience@gatewayhousing.org.uk

We encourage applications from all of our customers to support the Panel's diversity and reflection of our communities.