Policies
Our policies provide the framework that guide how we work, ensuring consistency, accountability, and high standards across the organisation. They set out the principles, expectations, and responsibilities that help us operate safely, ethically, and effectively.
This section brings together all current policies in one place so teams can easily access the information they need, understand required procedures, and support good governance in their day today work.
Customer Policies
- Anti Money Laundering Policy
- Asbestos Policy
- CCTV Policy
- Community Chest Grant Procedure
- Damp Mould and Hazard Management Policy
- Development & Growth Strategy
- Domestic Abuse (Customers) Policy
- Fraud, Corruption and Bribery Policy
- Hate Policy
- Sub-letting Policy
- Tenancy Fraud Policy
- Tenancy Management Policy
- Hoarding Policy
- Safeguarding Adults at Risk Policy 2024
- Safeguarding Children and Young People Procedure
- Home Improvement Policy
- Lift and Lifting Equipment Policy
- Mutual Exchange Policy Procedure
- No Access Policy
- Playground Safety Policy
- Shared Ownership FCFS Policy
- Shared Ownership Surplus Income policy
Strategies