Policies
Our policies provide the framework that guide how we work, ensuring consistency, accountability, and high standards across the organisation. They set out the principles, expectations, and responsibilities that help us operate safely, ethically, and effectively.
This section brings together all current policies in one place so teams can easily access the information they need, understand required procedures, and support good governance in their day today work.
Customer policies
- Additional Customer Requirements and Reasonable Adjustments Policy
- Aids and Adaptations Policy
- Anti Money Laundering Policy
- Anti-Social Behaviour Policy
- Asbestos Policy
- Compensation Policy
- Complaints Policy
- Damp Mould and Hazard Management Policy
- Disrepair Policy
- Domestic Abuse (Customers) Policy
- Electrical Testing Inspection Policy
- Equality, Diversity and Inclusion Policy
- Estate Inspections and Cleaning Standards Policy
- Fire Safety Policy
- Fraud, Corruption and Bribery Policy
- Gas Safety Policy
- Hate Policy
- Hoarding Policy
- Home Improvement Policy
- Legionella and Water Hygiene Policy
- Lift and Lifting Equipment Policy
- Local lettings policy
- Mobility Scooter policy
- Neighbourhood Management Policy
- No Access Policy
- Out of Hours Policy
- Parking Management Policy
- Person-Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs) Policy
- Pest Control Policy & Procedure
- Pets Policy
- Playground Safety Policy
- Privacy Notice
- Resident Expenses, rewards and incentives policy
- Responsive Repairs Policy and Procedure
- Safeguarding Adults at Risk Policy
- Safeguarding Children and Young People Policy
- Service Charges Policy
- Starter tenancy Policy
- Sub-letting Policy
- Succession Policy
- Tenancy Fraud Policy
- Tenancy Management Policy and Procedure
- Unacceptable Behaviour Policy
- Whistleblowing Policy
Shared ownership policies
Strategies