Voice of the Customer Report
At Gateway Housing, your feedback drives the improvements we make to deliver better services and enhance your experience.
Our Voice of the Customer Report provides a quarterly overview of how we’re performing, the feedback we’ve received, and the actions we’re taking in response.
Each report includes:
- Customer feedback highlights: Sharing your compliments and the areas where we’re excelling.
- Performance updates: Insights into key measures and how we compare to industry benchmarks.
- Lessons learned: Examples of how your feedback shapes positive change.
- Community initiatives: Updates on projects and engagement activities inspired by you.
Click here to download the latest Voice of the Customer Report.