Voice of the Customer Report

Gateway staff member talking to residents

At Gateway Housing, your feedback drives the improvements we make to deliver better services and enhance your experience.

Our Voice of the Customer Report provides a quarterly overview of how we’re performing, the feedback we’ve received, and the actions we’re taking in response.

Each report includes:

  • Customer feedback highlights: Sharing your compliments and the areas where we’re excelling.
  • Performance updates: Insights into key measures and how we compare to industry benchmarks.
  • Lessons learned: Examples of how your feedback shapes positive change.
  • Community initiatives: Updates on projects and engagement activities inspired by you.

Click here to download the latest Voice of the Customer Report.