Privacy Policy

Privacy Notice

This page gives you an overview of how we collect, use and protect your personal information. For full details, including the legal basis for using your information, read our Customer Privacy Notice.

Customer Privacy Notice

How we use your personal information

We’re responsible for protecting your personal information and being clear about how we use it.

Our Privacy Notice explains what personal information we collect, why we need it, how we use and protect it, who we may share it with and your rights over your information.

Read our full Customer Privacy Notice

What is personal information?

Personal information is information that can identify you, either on its own or with other information.

This can include things like your:

Name
Address
Phone number
Email address
Date of birth
Information about any additional needs you have.

How we collect your information

We collect personal information when you use our homes and services. This can include information you give us when:

You sign up for a tenancy
Use our customer portal
Update your details with us.

How we use your information

We only use personal information where we have a lawful reason to do so.

For example, we may use your contact information:

To communicate with you
To arrange works, inspections or testing at your home through our contractors
When working with third parties about aids and adaptations, welfare or medical needs.

Where we use your information for marketing, you will have the opportunity to opt out. We don't share personal information with third parties for marketing purposes.

How we protect your information

We take steps to keep your personal information safe and secure.

This includes:

Limiting access to people who have a legitimate reason to use it
Requiring confidentiality
Having processes in place for dealing with data breaches
IT security controls to help protect your information
We only store or transfer personal information within the UK.

Who we share information with

Sometimes we need to share personal information with other organisations to provide services.

For example, we may share relevant information with contractors carrying out works, inspections or surveys at your home. When we share personal information, we take steps to make sure it is handled safely and securely.

There may also be some circumstances where we are legally required to share information, including to:

Comply with legal obligations
Court orders
Government authorities.

How long we keep your information

We don't keep your personal information for longer than we need it. How long we keep information depends on why it was collected.

Your rights

You have rights over your personal information.

Depending on the circumstances, these include the right to:

Know how we collect and use your information
Access the information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete information
Ask us to restrict how we use your information
Object to how your information is being used
Withdraw your consent where we're relying on consent
Ask for certain information to be transferred to another service or organisation.

We don't use personal information for automated decision-making and profiling.

Want to see the information we hold about you?

You can ask us for a copy of the personal information we hold about you. This is called a Subject Access Request.

Find out more about Subject Access Requests

Questions about your personal information?

If you have questions about how we use your personal information, you can contact our Data Protection Officer: