Accessing your personal information - Data Subject Access Requests

You can ask us for a copy of the personal information we hold about you. This is called a Subject Access Request or SAR for short.

You can make a Subject Access Request any of the following ways:

What information can you ask for?

Personal information can include things like: 

  • Your contact details 
  • Tenancy information 
  • Emails 
  • Notes 
  • Records 
  • CCTV footage where you can be identified.
Why make a Subject Access request? 

You might want to make a request if you’d like to know what information we hold about you or would like a copy of your personal information. 

What happens when you make a Subject Access request?

We’ll review your request and let you know if we need any more information from you. We may also need to confirm your identity before we can share personal information with you. 

Once we have what we need, we’ll process your request and keep you informed. 

Confirming your identity

We'll need to confirm your identity before we share personal information with you. This helps protect your privacy and ensures information is only shared with the right person. We may ask for documents such as: 

  • Your passport 
  • Your driving licence 
  • A utility bill 
  • A tenancy document. 
Asking someone to act for you

You can ask someone else, such as a solicitor or a person with power of attorney, to make a request for you. We’ll need evidence that they have your permission to act on your behalf

When we can’t share information with you

There are some situations when we can't share some or all of the information with you. This might be: 

  • Data protection law means we can't share certain information with you 
  • Information might need to be protected  
  • Information might need to be removed if sharing it would disclose personal information that isn’t relevant to the request.
  • Sharing personal information that isn’t relevant to the request.

If any of these things relate to your request, we'll explain why. 

We won't share more information than needed. We can remove information where appropriate.  

How we use your information

You can ask us to: 

  • Correct personal information that's wrong or out of date 
  • Delete your personal information 
  • Stop or restrict how we use your information 
  • Withdraw your consent where we rely on consent to use your information 
  • Transfer certain information to another data controller.  

Some of these rights don't apply in every situation.  

Your other information rights

A Subject Access Request isn't your only information right. Find out more about your personal information rights and how we protect your data.  

Find out how we protect your personal information.

If you're unhappy with how we've handled your information

If you think we haven't handled your personal information properly, you can raise a complaint with us.  

Find out more about how to raise a complaint, here.

You can also find independent guidance about your information rights on the Information Commissioner's Office (ICO) website, here.

If you need help or support

If you need help with your request, we're here to support you. It's easy to get in touch with us:

  • By email to customer.services@gatewayhousing.org.uk
  • By telephone on 0208 709 4300 
  • By letter to Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB 
  • By visiting in-person 409-413 Mile End Road, London, E3 4PB.