Homes and communities

We provide high-quality homes and services that support residents to live well and feel part of their community. 

Our homes 

We manage over 3,000 homes across East London, including: 

  • Affordable rent homes  
  • Shared ownership properties  
  • Leasehold homes  
  • Sheltered housing for older residents  

We are proud to deliver homes that are well designed, well maintained and built to a high standard.

Customer experience

Our residents are at the heart of everything we do.  

Through our Customer Service Centre, we support residents with:  

  • Reporting and booking  repairs  

  • Making rent payments  

  • Accessing estate services   

  • Reporting anti-social behaviour   

  • General enquiries   

We aim to resolve issues quickly and keep residents informed every step of the way.

What you can expect from us 

We are:   

  • Honest and accountable    

  • Respectful and approachable    

  • Clear and transparent    

  • Focused on delivering solutions    

We listen to feedback and use it to improve our services.    

Working with residents

We work closely with residents through:  

  • Feedback and engagement activities   

  • Resident Scrutiny Panel   

  • Community initiatives   

This helps us shape services that reflect the needs of our communities.