Resident Panels
Our resident panels and groups help shape Gateway services, influence decisions and improve communities. Whether you want to share feedback, review services or get involved locally, there are lots of ways to take part.
Gateway Residents’ Voice
Our strategic resident group works closely with Gateway’s Board and leadership team to review performance, discuss resident priorities and help shape future services.
The group meets quarterly and plays an important role in making sure residents remain at the heart of decision making.
Email: gatewayresidentsvoice@gatewayhousing.org.uk
Resident Scrutiny Panel
The Scrutiny Panel reviews Gateway services and makes recommendations for improvement.
Members review performance information, resident feedback and policies before presenting recommendations to Gateway’s Board.
Training and support are provided.
Email: customer.experience@gatewayhousing.org.uk
Resident Forums
Our forums give residents the opportunity to share feedback, discuss services and suggest improvements.
Forums include:
- General Needs Forum
- Enhanced Housing Forum
- Leaseholders & Shared Owners Forum
Forums meet four times a year online or in person.
Email: customer.experience@gatewayhousing.org.uk
Policy Review Panel
The Policy Review Panel helps review customer-facing policies and strategies to ensure they are clear, accessible and reflect resident needs.
Residents who take part receive a £10 voucher in line with our Customer Incentives Policy.
Email: customer.experience@gatewayhousing.org.uk
Tenant & Residents’ Associations (TRAs)
TRAs are local resident groups that work together to improve neighbourhoods and strengthen communities.
Residents can help raise local issues, organise activities and work with Gateway to improve their area.
You can also read our Guide to Setting Up and Running a Tenant & Residents’ Association for more information.