Manage your home online
MyHome is our online customer hub. It's a quick and easy way to manage your home and access our services at a time that suits you.
You can use MyHome on your phone, tablet or computer, 24 hours a day, seven days a week.
What you can do with MyHome
On MyHome, you can:
- Report a repair in your home, block or estate
- Send us photos or videos of an issue
- Check your rent account
- Pay your rent
- Update your contact details
- Receive documents electronically
- Ask us a question
Why use MyHome?
With MyHome, you can:
- Report a repair in less than 90 seconds
- Make a payment in less than 90 seconds
- Manage your account when it suits you
- Access information and make requests at any time
- Keep your details in one place.
Over 1,000 customers are already registered on MyHome hub. In the first month of our new MyHome hub:
- 100 new customers signed up
- 61 repairs requested
- 302 customers using MyHome.
New to MyHome ?
Setting up your account on MyHome is easy. When you register, you get access to MyHome whenever you need it.
Watch our short video on how to register for MyHome:
Click here to see how to register for MyHome
Watch our short introduction video:
Already registered?
Help using MyHome
We've created a series of short videos to help you use MyHome:
Help with MyHome
If you have a question or need help registering for MyHome:
- Email us at: CRT@gatewayhousing.org.uk
- Phone: 0208 709 4300
- Letter or in person: Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB