At Gateway, we are committed to involving and empowering our residents in how we run our service. There are many ways you can get involved.
Sheltered Residents' Housing Forum
The Sheltered Residents' Housing Forum is the main consultation group representing our sheltered residents. The forum meets every three months and is open to residents from all of our sheltered housing schemes.
Forum meetings take place at our Head Office, in Mile End, with usually about 15 to 20 sheltered residents attending each meeting, they're lively and informative.
The key aims of the Forum are to represent sheltered residents’ interests on all matters relating to the services Gateway provides. This includes regularly feeding back on Gateway's policies which affect our sheltered properties.
The Forum aims to:
- Provide forum for sheltered residents to express their views on Gateway's services
- Provide an opportunity for individual residents to communicate and discuss issues of common concern
- Consider and respond to consultations about any matters affecting sheltered residents
- Review existing and proposed policies and procedures likely to affect sheltered residents
Sheltered Forum Committee
The following committee members and officers were elected in early 2019:
- Roger Bardet – Chair
- Dave Stackable – Vice Chair
- Richard Linsdell - Secretary
- Belle Harris – committee
- Ivy Healy – committee
TIME RATING: 2 HOURS EVERY 3 MONTHS
Resident Scrutiny Panel
We've got something special in store for Gateway residents.
Please complete our GatewaytoChange Survey to be a part of it.
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Please check back soon.
Residents’ association and groups are a way for Gateway residents to get involved at their local level.
Typically, groups and associations may choose to campaign around common issues, as well as organising fun days and social events.
Gateway provides support including grants and training.
Below is a list of our resident associations and residents groups:
Central Ocean Residents’ Association (CORA)
Constant & Holmsdale Tenants & Residents Association
Turners Road and Locksley Tenants & Residents Association
Huddleston Close Tenants & Residents Association
Roger Dowley Court Residents’ Association
David Hewitt House Residents’ Group
Lennox House Residents Association
Pier Street Gardens Residents Association
Ducere Residents Association
32 Bow Road Residents’ Association
Grove Greening Group
The following is a list of Sheltered Tenant Involvement Groups (TIG) and Social Funds.
Bustaan Radaa, Old Bethnal Green Road, Pollard Row E2
Bustaan Radaa TIG
Bustaan Radaa Tenants’ Assoc
Edith Ramsay House, Duckett Street, London E1 4DT
Edith Ramsay House TIG
Edith Ramsay House Social Club
Hugh Platt House, Patriot Square, London E2 9NS
Hugh Platt House TIG
Hugh Platt Tea/Social Club
Lawrence Close, 85 Malmesbury Road, London E3 2BQ
Lawrence Close TIG
Lawrence Close Social Fund
John Tucker House, 40 Mellish Street, London E14 8NS
John Tucker House TIG
John Tucker Tea Club
Greenside Upside Gardening Club
Mosque Tower, 1 Fieldgate Street, London E1 1JU
Mosque Tower TIG
Mosque Tower Tenants Assoc
Mandela House, 79 Virginia Road, London E2 7NN
Mandela House TIG
Mandela House Social Fund
Regency Court, Norman Grove, London, E3 5EG
Regency Court TIG
Regency Court Social Fund
Rochester Court, Wilmot Street, London E2 0BP
Rochester Court TIG
Rochester Court Senior Citizens Social Club
Ruth Court, Medway Road, London, E3 5DS
Ruth Court TIG
Ruth Court Social Club
William Cubitt Lodge, Pier Street, London, E14 3HS
William Cubitt Lodge TIG
William Cubitt Lodge Social Club
Ted Roberts House, Parmiter Street, London, E2 9NH
Ted Roberts House TIG
Ted Roberts House Social Fund
Vic Johnson House, 74 Armagh Road, London E3 2HT
Vic Johnson House TIG
Vic Johnson Social Club
Board and Committee
The Board is our highest form of involvement and oversees the strategic direction of Gateway. Residents can sit on our Board and influence the way our organisation is run at a strategic level.
All Board members go through a thorough selection process, including completing an application form and attending an interview. We currently have two residents’ on our Board, which accounts for a quarter overall. The Board currently meets bi-monthly and has other sub committees.
Influence rating: high Time rating: 2-4 hours per month
Resident Approved Group
You can help us communicate better by becoming part of our ‘Resident Approved’ readers’ group.
This group looks at the information we send to residents to see how easy it is to read and understand.
Examples of information we might ask you to look at includes:
TIME RATING: 30 MINUTES PERIODICALLY
We've a trained pool of mystery shoppers, who carry out two 'mystery shops' per year.
We don't tell our staff who the mystery shoppers are.
They provide feedback by visiting our office, telephoning and emailing and telling us about their experience.
This helps us work out how we can improve our services.
Mystery shoppers receive My Gateway rewards incentives for taking part.
Influence rating: medium Time rating: 2-4 hours every 6 months
Resident Estate inspectors are trained residents, who carry out inspections on the estate services provided by Gateway on behalf of residents.
The role of the Resident Estate Inspectors are to assess the standards of the estate services and to provide a residents assessment on whether Gateway is meeting its current service standards.
Influence rating: low Time rating: periodically 30 minutes
We carry out a variety of satisfaction surveys throughout the year. These surveys identify current satisfaction levels and identify areas for improvement.
The key resident satisfaction survey is the annual star survey which is sent by an independent company to a sample of our residents to get an overall view of our services and how we are doing.
Influence rating: medium Time rating: periodically 30 minutes
More ways to get involved
We hold focus groups occasionally to look at specific areas of our service. People who come to these groups give their opinions on how we are performing and how we can improve our service. They could tell us what they think about our repairs and maintenance service, or our service to disabled residents, for example.
Influence rating: medium Time rating: periodocally 1-2 hours
Residents Sounding Board
The Residents’ Sounding Board is our main resident involvement data base. We currently have around 170 residents on our Sounding Board.
The Sounding Board is used periodically for consultation purposes and includes all our residents involved in various activities, including Residents Groups and Forums.
Influence rating: medium Time rating: periodically 1 hour
Annual Residents’ event
Each year we hold an annual resident event ‘Residents’ Fair’. The Residents’ Fair is an opportunity for all our residents to attend and take part in interactive voting to highlight priorities for the coming year and question our Senior Management Team.
The Residents’ Fair has a fun element to it and attendance last year was over 130 residents.
Residents can get involved in the planning for the event, including deciding on the venue and hosting stalls.
Influence rating: low/medium Time rating: 2-4 hours per annum
Interviews and selection panels
Residents have recently helped us to choose our new contractor. Other residents also helped to carry out interviews for the Residents’ Panel and even helped to recruit our Chief Executive.
Influence rating: medium Time rating: periodically 2-4 hours
We provide training for residents who want to be involved and would like to improve their skills to help them be involved. This could include training on chairing meetings, taking minutes, understanding financial information or learning how a housing association is run.
Influence rating: low/medium Time rating: periodically 2-4 hours
You can tell us your thoughts and suggestions about how we can improve our services at any time, through our website, by email, by phone or by dropping into our office. Our contact details are on the back page of this leaflet.
Influence rating: low Time rating: periodically 30 minutes
- Aminul Hoque -Chair
- Ian Marks
- Muna Mohamed
- Stephen Hull
- Ruhel Ahmed
- Walter Berwick
- Abul Hussain
- Laura Newey
Interested in Resident Scrutiny? Want to find out the difference Scrutiny is making? Why not contact us direct…
We want to hear from YOU….
The Scrutiny Panel is committed to listening to residents on what matters most and hearing from YOU about the priorities for future Scrutiny.
If you want to find out more about what we have been doing, why not ask us direct, you can now email us at firstname.lastname@example.org
Scrutiny Panel Vacancy
Could you be the person that the Scrutiny Panel is looking for?
Even though we are really proud to have recruited 4 new members last year, the Panel are still looking for new people to get involved, in particular more women to come forward…so if you want to find out more, please get in touch with Mo Ali Head of Community Investment on 020 8709 4381 for an informal chat or email email@example.com