Your repair responsibilities 

As a homeowner or leaseholder, you are usually responsible for repairs and maintenance inside your home. This may include: 

  • Internal plumbing, pipework and fixtures  
  • Electrical fittings and appliances  
  • Internal doors, flooring and decoration  
  • Kitchen and bathroom fittings  
  • Glass within your property  
  • Heating systems and boilers serving only your home  

You are also responsible for arranging and paying for repairs within your property where these fall under your lease agreement. 

Gateway’s responsibilities

Gateway is generally responsible for maintaining and repairing shared and communal parts of the building, including: 

  • Communal entrances and hallways  
  • Lifts  
  • Shared lighting  
  • Roofs and external structure  
  • Communal pipework and drainage  
  • Grounds and external communal areas  

Some major works may be rechargeable through your service charge, depending on the terms of your lease. 

Reporting a repair 

If you need to report a communal repair or are unsure who is responsible, please contact our Customer Resolution Team: customer.services@gatewayhousing.org.uk

You can also report repairs online through My Home My Hub.
  
Important information 

Your lease agreement sets out the full responsibilities for both you and Gateway. If you are unsure about your responsibilities, please refer to your lease or contact us for advice.