Our Performance
As a responsible landlord, we ensure our Board, Executive Team, managers and staff are clear about our priorities and our business.
Performance across our business is reported regularly to our senior management team and Board. We publish an Annual Report each year with information about our performance.
Click here to view our latest Annual Report.
Financial Statements
You can see our 2022/23 financial statements here Financial Statements 2022-23.
You can see our 2021/22 financial statements here: Financial Statement 2021 - 22.
Previous editions of the annual Gateway Housing Association Financial statement can be found below:
Gateway adopts the National Housing Federation (NHF) Code of Governance (2015) and NHF Code of Excellence in Standards of Conduct. The Association is incorporated under the cooperative and Community Benefit Societies Act 2014 with Charitable objectives.
Health & Safety Statement of Intent 2020/21
View and Download the Health and Safety Policy 2024
View and Download the Health and Safety Policy 2022/23
View and Download Health & Safety of Intent 2020/21
Environmental, Social and Governance (ESG) Report
View and Download ESG report 2021/22
View and Download ESG report 2020/21
Housing Ombudsman Complaint Handling Code Self Assessment 2022
The Housing Ombudsman published a new Complaint Handling Code in March 2022, setting out good practice that will allow landlords to respond to complaints effectively and fairly. Landlords have been asked to complete a self-assessment against the code and publish the results.
View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2023
View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2022
Previous Self Assessments:
View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2021
View and Download our Housing Ombudsman Complaint Handling Code Self Assessment 2020
The Housing Ombudsman has started publishing all decisions on cases investigated. Their investigations are a critical tool for learning, and they will be publishing decisions every two weeks, providing an ever-expanding resource for member landlords and promoting learning in the sector.