Make a complaint

If your complaint is about anti-social behaviour, please complete our  ASB form.

We make every effort to keep standards high. However, there may be times when our services do not meet your expectations.

Your opinions are very important to us and we want to hear from you if you feel that we have got something wrong or failed to deliver a service to a high enough standard.

By using our complaints process, you can give us the opportunity to put things right quickly and effectively.

We define a complaint as: 

'any dissatisfaction about something we have or have not done, or the standard of service we have provided or someone else has provided on our behalf'.

More information

If you wish to make a compensation claim please look at our compensation policy and procedure and complete our compensation claim form below by clicking the links below.

Making a complaint

Complaints Policy and Procedure

Compensation Claim Form

Compensation Policy Procedure 2016

How to claim compensation

Personal details

Note: Questions marked by * are mandatory

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