Complaints and Customer Feedback Team
At Gateway, we’ve introduced a dedicated Complaints and Customer Feedback Team to enhance how we handle your feedback and complaints.
We are focused on learning from complaints and improving the services we provide. The team will address all customer complaints, quicker and more responsively when things don’t go as planned.
Meet the team
Jahanara Rajkoomar, Director of Customer Services
David Lansdown, Transformation and Customer Experience Lead
Katy Marx, Governance and Executive Support Manager
Contact us
If you have any feedback on how we can improve, please email us at: complaintsandresponses@gatewayhousing.org.uk.