Your home

Our Customer Service team is your first point of contact when you phone us or visit the office.

You can call us on 020 8709 4300.

The person answering the phone is trained to deal with most queries, such as reporting repairs, checking rent accounts or letting us know about other issues.

As your landlord, we will seek to:

  • keep your rent low, while providing a good management service
  • provide a tailored service to meet different needs
  • improve your home and the surrounding area
  • give you information about services you receive
  • support community initiatives
  • encourage you to take an active role in the work we do
  • give you information about how we set your rent and how we provide services to you and
  • send you a copy of our residents' annual report