Your home

The customer service team is your first point of contact when you phone us or visit the office. You can call us on our resident only number on 020 8709 4300.

The person answering the phone should be able to deal with most of your queries, whether it is to report a repair, check your rent account or let us know about anti-social behaviour.

As your landlord, we will:

  • keep rent as low as possible, while providing the best management service, in line with Government guidelines;
  • provide a service that is available to everyone;
  • continue to improve your home and the surrounding area;
  • give you information about the estate services you receive;
  • support community initiatives;
  • encourage you to take an active role in the work we do;
  • give you information about how we set your rent and how well we are providing services to you and
  • send you a copy of our residents' annual report.